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Air France US Reviews

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Overall Rating

4.5
4 Reviews
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About Air France US

Air France USA offers a wide range of products and services. They provide cheap flights to France and worldwide, with the ability to book flights using Miles. They offer deals on flights departing from various locations, including New York's John F. Kennedy International Airport, with destinations like Nice (France), Delhi (India), Rome (Italy), Lisbon (Portugal), Paris (France), and Casablanca (Morocco). All amounts are shown in USD, and taxes and surcharges are included. No booking fee applies, but prices may vary depending on fare availability, and additional baggage fees may apply. They offer international flights to more than 500 destinations worldwide.

In addition to flight services, Air France provides information and helpful tips for travel, including flight schedules, baggage handling, and recommendations for your baggage. They also provide information on traveling with family, as a group, or with pets, and offer special assistance for those who need it. They provide information on travel documents, extras and services onboard and at the airport, and everything you need to know to prepare for your trip. They also offer current promotions, corporate benefits, and discount cards for travel at the best rate. If you would like compensation, you can submit a claim to check your eligibility.

Air France also offers innovative services for a more enjoyable airport experience, including e-services, free applications, websites and mobile sites, AF Connect, and customer service provided in 14 languages, 24/7 on social networks. Their sales teams strive every day to develop and implement suitable responses to customer needs, from creating products and services to after-sales operations.

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Air France US Customer Reviews (4)

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Scott Clayton
Scott Clayton
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Feb 14, 2023
Amber Carroll
Amber Carroll
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Feb 14, 2023
Chantal Bazin
Chantal Bazin
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Feb 14, 2023
Scarlett Banks
Scarlett Banks
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Feb 11, 2023

Air France US Customer’s Q&A

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Air France US FAQs

FAQ

How do I book a flight on airfrance.us?

To book a flight on Air France, follow these steps:

  1. Go to the U.S. Air France website.
  2. Click Log in in the top-right corner.
  3. Enter your Flying Blue account details.
  4. On the homepage, click Book with Miles.
  5. Fill in the flight details and click Search flights.
  6. Find the best flight options for your needs.
  7. Redeem your Flying Blue miles and use a credit card for taxes and fees.

Please note that the actual steps may vary slightly depending on the specific website layout and design. It's always a good idea to check the official website for the most accurate and up-to-date information. If you're booking a multi-destination itinerary, click on the "Multi-destination itinerary" button on the booking form. For other types of itineraries, please contact your travel agency, an Air France ticket office, or their telephone sales service..

FAQ

About airfrance.us Prices and Cost?

On airfrance.us, the prices and costs vary depending on several factors. For baggage, each piece of checked baggage must not exceed 23 kg or 32 kg according to the class of travel, and 158 cm (height + length + width). The basic baggage allowance varies depending on the class of travel and the passenger's status. For example, all passengers occupying a seat in La Première and Business Europe classes are allowed 3 pieces of 32 kg each, while passengers in Economy class are allowed 0 or 1 piece of 23 kg max. There are special cases for Economy Baggage Allowance where passengers traveling in Economy are able to carry a second piece of baggage weighing up to 23 kg, and 158 cm (height + length + width) free of charge.

For Premium Economy flight offers, the fares shown are round-trip, taxes included and for travel in Premium Economy Class. The prices may change without prior notice. The fares advertised are valid today. Other fares and destinations on sale are available at airfrance.us. Maximum stay is 3 months. Advance purchase is 50 days. Changes are not permitted. Blackout dates may apply. Weekend surcharge apply for travel from Thursday to Sunday. Advertised fares are for “Light type fare”; no checked baggage included or seat selection. Light fares are non-refundable. Minimum Stay is 7 days.

Administrative fees vary depending on the point of sale (online, Air France ticket office, etc.), and place of issuance (online or by phone, etc.). At many airports in the USA, Air France and KLM no longer accept cash payments. You can only make payments using a credit, debit or payment card. Please check with a member of their staff at the airport to find out if options are available for converting cash to a payment card..

FAQ

About airfrance.us Popular Products and Services?

Airfrance.us is a platform that offers a variety of services. The primary service is booking plane tickets online. They serve more than 300 destinations and cover around a hundred countries, allowing you to travel around the world. The company has been in operation since 1933, combining tradition, modernity, and diversity to offer a unique travel experience.

In addition to flight bookings, they also offer special discounts. For instance, they have offered a $90 discount on the next flight. To redeem this, you need to visit their website, choose your travel date, and make your booking online. During the checkout process, you can enter the discount code in the specified field.

They also have Premium Economy flight offers. The fares shown for these flights are round-trip and taxes are included. The tickets are non-transferable and seats are limited.

Lastly, they have a customer service that is ready to assist with any needs. They pay attention to almost every little detail, starting with a smile. The entire process for international travel with Airfrance runs smoothly from the moment you step in the airport. There is always an employee close by to assist with any need.

Please note that the information provided is based on the latest data available and may vary.

FAQ

About airfrance.us Payment Method?

On the Air France USA website, they no longer accept cash payments at many airports in the USA. You can only make payments using a credit, debit or payment card. Please note that there may be additional fees depending on your travel needs and preferences. For ticket issuance, there is no fee for tickets purchased on airfrance.us, a $25 fee for tickets purchased via phone bookings, and a $20 fee for tickets purchased at an airport or city ticket office. Please be aware that travel agencies set and apply their own issuance fees for the sale of Air France tickets, and these fees vary depending on the travel agency.

FAQ

airfrance.us Return Policy?

Air France's return policy, known as the Customer Commitment, applies to international flights that originate in the USA. They offer the lowest fares on their website and provide full and timely information within 30 minutes on the status of known delays, cancellations, and diversions. If your baggage is not delivered on time, they strive to return your misplaced baggage within 24 hours. They will issue refunds for eligible international tickets within seven business days for credit card purchases and 20 business days for purchases made by cash or check, following receipt of a complete refund file. This includes any fees for optional services if you were unable to use the services due to an oversale situation or flight cancellation.

As for the shipping policy, it is their intention to deliver your baggage on time. However, in the event that this does not occur, they will strive to return your misplaced baggage within 24 hours. Bags unclaimed after five days are sent to their Central Baggage Tracing office in Paris, Charles de Gaulle airport, where continued efforts are made to locate bag owners. Unless otherwise stated, for travel governed by the Montreal Convention, liability for damages for delayed, lost or damaged baggage is limited to a maximum of 1,131 Special Drawing Rights per person.

In terms of issuance fees, the price of your ticket includes the price of your trip, including carrier-imposed surcharges, booking fee, taxes, and service fees. Issuance fees are costs related to the distribution of a ticket. Booking fees are charged along with the sale of each ticket and apply to all passengers, except for infants under 2 years of age. They are non-refundable unless your flight is canceled by the airline or your flight is over 5 hours late and you decide not to fly. The issuance fee is waived for tickets purchased on their website, but a fee is charged for tickets purchased via phone bookings or at the airport or city ticket office. Please note that travel agencies set and apply their own issuance fees for the sale of Air France tickets. These fees vary depending on the travel agency.

FAQ

How can I transport a work of art?

Artworks of painting, sculpture... under 46kg is possible to be transported in Economy cabin by purchasing an extra seat, with dimensions & formal authorization required in advance. Objects exceeding this weight limit must be transported by freight.
FAQ

Where can I find name tags for my baggage?

Passenger can find them via support on Air France KLM Cargo department website contact map.
FAQ

At what age can my infant travel?

Travel is not recommended for infants within 7 days of birth. Before departure, check if your infant has all documents required by the police, customs and immigration services of the destination country. It is passenger's responsibility to check validity date and note possible delay in obtaining them.
FAQ

What do I need to prepare for traveling with my pet?

Each passenger can travel with 1 animal per container weighing less than 8kg / 17lb including the container which must be notified in advance.

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